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FAQ's

Rock Sweet Products

Simply select the rock sweets and rock sticks you are interested in. If you have seen a rock sweet or rock stick you like and its not featured on the site, call us. Our team are experienced and have the knowledge to find the right rock sweet for you.

Quote Request form

Finding the right rock sweet or stick of rock to meet our client’s brief is always our priority. Just fill out our online form and a representative will contact you within 12hrs with a number of rock sweet ideas and a quote.

How do I contact you?

You can use our Contact Form or you may phone, email or write to us.

How can I place an order?

By Phone:

You can call us Monday to Friday, between 8:30 and 18:00 on: 0845 582 0350

By Fax:

You can fax us anytime on: 0845 056 0027

By Email:

Email our Sales team at sales@rocksweets.co.uk for any rock sweet related questions and orders.

By Post:

You can write to us at the following address: The Rock Sweet Company, Chapel Mill, 29 Tamworth Road, Hertford, Hertfordshire, SG13 7DD

What is the order process?

Once you've selected the rock sweets you would like to order, simply place your order with your artwork by e-mail. Shortly after placing your order, you will receive an Order Confirmation Form outlining the items ordered, delivery address and estimated delivery date. Please check that the details are correct and e-mail back to proceed with your order. You'll receive an e-mail artwork proof (if requested) for your approval. It'll show you exactly what your logo/imprint will look like on the rock sweet you've chosen. Please return the artwork proof within 24 hours to ensure the order is not delayed. If modifications are required simply outline the changes on the proof or contact us by e-mail, fax or phone.

What artwork do we accept?

We can accept any format of artwork by e-mail, fax or a mailed hard copy, but our preferred format is electronically saved as a vectorised (editable) EPS file with all text turned to outlines. Please also provide your Pantone Matching System (PMS) reference numbers for your artwork. This system is used throughout the industry to ensure we can match colours specified by any designer. If you cannot supply your artwork in the above format, don't worry, our artwork team have the experience required to make your artwork print ready – regardless of how you send it. If you have any queries regarding artwork please phone 0845 582 0350 or e-mail sales@rocksweets.co.uk

When will I be invoiced?

You will not be invoiced until your order has been shipped. We accept cheques and payment by BACS. Our payment terms for open account customers are 30 days net of invoice date. To establish a credit limit please phone our accounts department on 0845 582 0350 or e-mail sales@rocksweets.co.uk